Processing and shipping of your orders
Order processing
You can send us your orders:
- by email, to your customer manager
- by telephone
- by fax
Your orders are processed upon receipt: an you will receive an order confirmation in under 24 hours.
You will receive a confirmation of your online order by email. Your order is then confirmed officially.
Except for export orders, large volumes and exceptional cases, orders received before 12:00pm may be shipped the same day.
Our prices exclude VAT, EXW Doudeville.
Order minimum
France
- min. €50 excl. taxes (excluding shipping costs)
Export / DOM-TOM/ Africa
- min. €300 excl. taxes (excluding shipping costs)
Do not hesitate to contact us for more information.
Shipping costs (France)
In Metropolitan France (excluding Corsica and Islands):
- Free Shipping Delivery
- from €300 excl. taxes**
- from €100 excl. taxes* via our e-commerce platform
- Flat rate shipping costs
- between €50 and 150 excl. taxes: €15
- between €150 and 299 excl. taxes: €25
- Express delivery
- Real costs
- High-Mountain
- Surcharge of €15 (including Franco)
Corsica / Island of Ré:
- Free Shipping Delivery
- from €800 excl. taxes*
- Flat rate shipping costs
- between €50 and 300 excl. taxes: €25
- between €300 and 799 excl. taxes: €75
- Express delivery
- Real costs
* Unless preferential rate granted
Shipping costs (Export)
DOM-TOM & Africa:
- Real costs
Export European Union (except Belgium):
- up to €3,500 excl. taxes: real costs
- from €3,500 excl. taxes: franco*
Export Belgium:
- up to €350 excl. taxes: real costs
- from €350 excl. taxes: franco*
Export except European Union:
- real costs
* Unless preferential rate granted.
Delivery programs
In order to guarantee your supply, we accept open orders with a delivery schedule.
Do not hesitate to contact us toconsider any solution specifically adapted to your needs.