Processing and shipping of your orders

Order processing

You can send us your orders:

  • by email, to your customer manager
  • by telephone
  • by fax

Your orders are processed upon receipt: an you will receive an order confirmation in under 24 hours.

You will receive a confirmation of your online order by email. Your order is then confirmed officially.

Except for export orders, large volumes and exceptional cases, orders received before 12:00pm may be shipped the same day.

Our prices exclude VAT, EXW Doudeville.

Order minimum

France

  • min. €50 excl. taxes (excluding shipping costs)

Export / DOM-TOM/ Africa

  • min. €300 excl. taxes (excluding shipping costs)

Do not hesitate to contact us for more information.

Shipping costs (France)

In Metropolitan France (excluding Corsica and Islands):

  • Free Shipping Delivery
    • from €300 excl. taxes**
    • from €100 excl. taxes* via our e-commerce platform
  • Flat rate shipping costs
    • between €50 and 150 excl. taxes: €15
    • between €150 and 299 excl. taxes: €25
  • Express delivery
    • Real costs
  • High-Mountain
    • Surcharge of €15 (including Franco)

Corsica / Island of Ré:

  • Free Shipping Delivery
    • from €800 excl. taxes*
  • Flat rate shipping costs
    • between €50 and 300 excl. taxes: €25
    • between €300 and 799 excl. taxes: €75
  • Express delivery
    • Real costs

* Unless preferential rate granted

Shipping costs (Export)

DOM-TOM & Africa:

  • Real costs

Export European Union (except Belgium):

  • up to €3,500 excl. taxes: real costs
  • from €3,500 excl. taxes: franco*

Export Belgium:

  • up to €350 excl. taxes: real costs
  • from €350 excl. taxes: franco*

Export except European Union:

  • real costs

* Unless preferential rate granted.

Delivery programs

In order to guarantee your supply, we accept open orders with a delivery schedule.

Do not hesitate to contact us toconsider any solution specifically adapted to your needs.